Remote Work Resources

JSOE Remote Desktop for Administrative Staff

The primary Windows-based remote access resource that we (OEC) provide is our Remote Desktop server. Remote Desktop allows you to use a computer that is here physically on campus, while you are working remotely. This has several advantages:

  • Data that belongs at work, stays at work and is not saved on the computer that you are using remotely
  • You are able to access resources that are only available while on campus, such as file shares, restricted campus web applications, etc
  • You have access to your Desktop and Documents from your OEC-managed Windows desktop computer
  • You can use JSOE-licensed applications without needing to install on your home computer, such as Office and Acrobat
  • You can use Mocha TN3270, configured to connect to campus systems
  • Our Remote Desktop server is available without connecting to VPN first
  • Remote Desktop can be used from a Windows or OSX based system

A few Notes:

  • If you want to pick up where you left off later, you can Disconnect rather than Sign out (or click the X in the upper right corner of the window). This will leave your current session as-is for up to 24 hours - the equivalent of locking your computer and going to lunch. Do not assume your unsaved work is safe - always save your work before closing your session.
  • Being a good Remote Desktop citizen: when you are using Remote Desktop on winterm-jsoe.ucsd.edu, you are sharing computer resources with many others that are also logged on. Please limit the number of Chrome browser tabs (or Firefox, or Edge) that you have open at any given time, as each tab takes up additional resources even if you are not actively using that tab.


How to Open Remote Desktop

From a Windows Computer

    • Open your Start Menu, type Remote Desktop Connection, click Remote Desktop Connection in the results
    • In the “Computer” field, type in winterm-jsoe.ucsd.edu , then click Connect
    • When it asks for your credentials:
      • Username: ad\yourusername
      • Password: your Active Directory password
    • You will be logged on and presented with a Remote Desktop window
    • Your Desktop and Documents will be available, as well as your shared drive.
    • You can use the browser, Office, Acrobat, Mocha, in this Remote Desktop
    • When you are done using the Remote Desktop, please double-click the red Log Off button on the Desktop, or right-click the Start Menu in the Remote Desktop and click Shut down or sign out > Sign out

From a Mac

    • Go to the Apple Store, and install the Microsoft Remote Desktop version 10
    • Open your Launchpad or Spotlight and look for Microsoft Remote Desktop, click to open
    • Click “Add Desktop”
    • In the “PC Name:” field, type in winterm-jsoe.ucsd.edu
    • In the “User Account:” field, drop down and click “Add User Account…”
    • When it asks for your credentials:
      • Username: ad\yourusername
      • Password: your Active Directory password
      • Friendly Name: “Work” or “UCSD”
      • Click Save
    • Click on Computer Icon to start your session
    • You will be logged on and presented with a Remote Desktop window
    • Your Desktop and Documents will be available, as well as your shared drive.
    • You can use the browser, Office, Acrobat, Mocha, in this Remote Desktop
    • When you are done using the Remote Desktop, please double-click the red Log Off button on the Desktop, or right-click the Start Menu in the Remote Desktop and click Shut down or sign out > Sign out

From a Chromebook

    • Still working out the details for this access

Google G Suite

Jacobs School of Engineering uses Google G Suite for Education for many collaborative services.

  • The @eng.ucsd.edu GSuite domain is available to log into from anywhere in the world and is not reliant on campus authentication services
  • Gmail for GSuite - log on to email with your @eng.ucsd.edu username and password
  • Google Drive is also accessible from anywhere in the world, and since Google provides Docs, Sheets, Slides, and we also have LucidChart available in the @eng.ucsd.edu domain, you can edit your Drive files online, without needing to download and save the files locally on your computer
  • Google Shared Drives are file repositories where you can easily store, search, share, and access files. Shared Drives are easy to set up and share with other Google accounts, and you can have multiple Shared Drives depending on who you need to collaborate with. This is a great replacement for using the departmental file share (S: drive).
  • Google File Stream - find and open your files from Google Drive on your computer You can:
      • Save specific files and folders offline, including shared drives.
      • View and organize your files in your computer’s file system without using storage space.
      • Open files on your computer.

VPN

Campus ITS provides VPN access for those that need to connect their computer directly to campus, for access to various restricted resources.


If you are going to use your home/personal computer/laptop to connect to campus VPN, make sure that your computer meets Minimum Network Standards, which include:

  • Current antivirus program installed and updated
  • Current Operating System that has been patched
  • Firewall installed and active

If you are using a university-owned computer to connect to campus VPN, your computer also needs to meet Minimum Network Standards. If you are unsure whether the computer is as up-to-date as it needs to be, please contact support@eng.ucsd.edu for assistance with your university-owned computer.


Zoom

UCSD has a site-license for campus based users to use Zoom, an application for online meetings - please see their website at: https://blink.ucsd.edu/technology/file-sharing/zoom/index.html

NOTE: We have had reports from some of our clients, that they are falling victim to Zoom Bombing. This is where someone who was not invited to your Zoom Meeting obtains a copy of your Zoom link or Personal Meeting ID (PMI) and then chooses to join your Zoom Meeting in order to maliciously interrupt you and your participants. Please go here to learn about ways to prevent this from happening to you.

NOTE: As of March 26th, the screen sharing settings within your account have automatically defaulted to “Only Host”. This setting gives hosts sole permission to share content within their meetings by default.


Adobe Creative Cloud

As a result of campus closure; students, staff, and faculty access to Adobe Creative Cloud in labs and work computers is not available. Adobe has provided temporary at-home access for impacted students, staff and faculty, so that they can continue their work remotely. (Ends: 05/31/2020)

https://software-web.ucsd.edu/covid19_adobe_cc_installation.php


OEC Assistance

As always, OEC is here to provide you IT support! Even though, OEC is 100% remote, our “virtual” hours are still Monday - Friday from 7:30am - 5:00pm. Please email IT requests/questions to support@eng.ucsd.edu or submit a support request on our site.