Service Catalog

Desktop Support

OEC provides managed computers for Core customers. For more information: https://oec.ucsd.edu/knowledge-base/standard-computer-deployment

For departments that utilize OEC for recharge Desktop Support, we have a SLA and are able to support a larger client base. This SLA includes server based storage for shared data within the unit (at $0.044 per GB per month).

For directly supported Office of Engineering (OEC) core departments:

Free

For other campus entities via our recharge system:

$74 per hour

General Technical Support

In addition to the packaged services listed here, OEC personnel are available to assist on a wide variety of projects on a time and materials basis. These services are requested on an ad hoc basis, with the details of expected effort, OFC chartstring to bill, etc. established at the time of a service request.

General desktop support and web design activities:

$74 per hour

Database, programming, Research IT computing support, architecture/design services, firewall management, senior advisory activities:

$100 per hour

Account Management

OEC manages a variety of accounts for Core customers for no additional charge.

For departments that utilize OEC for recharge Desktop Support, OEC does not charge for accounts, but does charge for time/materials related to our efforts managing accounts.

Accounts include:

Active Directory (Computer access, Wireless, VPN, etc.)
Google Workspace
Office 365
Unix (LDAP)

For directly supported Office of Engineering (OEC) core departments:

Free

For other campus entities via our recharge system:

$74 per hour

Business Application Development

OEC offers customized design, bugfix, and hosting of Business Application tools.

Application requests can be made here: https://oec.ucsd.edu/adapt

Coding is done primarily in JAVA back-ended by MySQL. It is typically hosted within our clustered application hosting environment.

$100 per hour

Virtual Machine Hosting

A virtual machine (VM) is a software implementation of physical computer, providing effectively all the functionality of a hardware-based system but with reduced costs for hardware and maintenance. Most of OEC's internal services (web / application / database, etc.) run in a VM environment for this reason. The underlying hardware for the virtual machine environment is a cluster of redundant systems to reduce the risk of outages.

OEC allocates the following resources to the VMs it provides:

Windows: 1 CPU, 8GB RAM, 50GB HDD

Linux: 2 CPUs, 2GB RAM, 16GB HDD

Extra disk space up to 100GB can be purchased in increments of 50GB (each increment is $2.20 per month). It is provided in the form of additional virtual disk space.

The absolute maximum for CPU and RAM is 2 CPUs and 32GB RAM, which can be provided on a case by case basis with proper justification.

$56.60 per month

Web Hosting (LAMP)

OEC manages a Linux based web (LAMP) cluster supporting Apache, PHP, Perl, and Python CGI scripts. A MySQL database and a Drupal instance are also available on request.

Note: Security patches for an OEC-provided Drupal instance will be kept up to date by OEC.

Web Platform Terms of Service

For directly supported Office of Engineering (OEC) core departments and labs:

Free

For other campus entities, billed per site per month.

Includes 20GB of storage for the site and/or MySQL space used:

$10 per month

Recharge-Based Storage

We have several different recharge-based storage services based on your needs. The pricing for 1TB listed here is for reference and comparison. Other capacities are available upon request.

Current options include:

House data in a Google Shared drive - $12 per TB per month
House data on our local storage system - $7.28 per TB per month
- Sharing via HTTPS is supported
Archive data to tape for a one-time cost of the tape itself
- (see: CDWG LT08 tape)
Utilize One Drive through the campus license with Microsoft - 5TB free
- current MS contract expires 2028 - this 5TB is highly likely to be extremely reduced during the next contract negotiation
- https://www.microsoft365.com/onedrive

Software Licensing

For information on available software and licenses, please see the Software page.

Network Access

Access to the campus core network infrastructure is generally provided by ITS via the NGN (Next Generation Network). Assistance with IP reservation, system registration, port activation, and access will be provided as needed in accordance with our Desktop Support services.

Networking Tips & Tricks: oec.ucsd.edu/how-to-guides/network

Web Hosting (Google)

Using Google Workspace (ucsd.edu domain), you can create rich and easy to manage websites. Their design offers the ability to embed many of the collaborative tools available elsewhere in Google (Calendar, Forms, Drive files, etc.). All of the web design can be performed by you, we do not need to be involved unless you request assistance.

Hosting and custom URL setup:

Free

If you require design services (optional):

$74 per hour

Google Workspace training

We offer training sessions for supported departments on the local implementation and use of Google Apps. The training typically consists of three sessions, each roughly 90 minutes. The topics for each session are flexible, but the basic series is:

Email, Calendar, and a brief introduction to Drive
Drive, Keep
Chat, Groups, Sites

Notes from the sessions can be viewed at: Google Apps Training

To schedule a session, please contact us at oec@ucsd.edu

updated rates effective 8/1/2024

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