|Account - Terminal Services
||Terminal Services refers to a mechanism that allows a user to connect to a remote Windows System, displaying locally the desktop and all applications from the remote system. All major operating systems (Windows, Linux, and Mac OS) provide clients to enable this kind of remote access. A Terminal Services account enables client access to a dedicated Windows Server system maintained by OEC. All applications available on a standard lease desktop computer are available on the Terminal Services system, enabling the end user to have an environment essentially the same as his/her desktop work environment from any remote computer. Billed per account per month.
|Account - Google Apps For Education
||We currently manage two Google Apps for Education domains. One is for the exclusive use of supported units within the Jacobs School of Engineering. The other is a more general purpose designed to support the needs of our recharge customers. Both of these domains support email accounts, calendaring, document processing and sharing, collaboration tools, web site hosting, VOIP, mobile device management and many more features.
|Database Hosting - MySQL
||MySQL is an open source database product used by various units at UCSD, including the Jacobs School of Engineering. This installation managed by OEC is used by the Jacobs School Dean's Office and other units to store and manage a wide variety of administrative and fiscal data, including data retrieved from and exchanged with campus-wide servers. Billed per MB per Month.
|Virtual Machine Hosting
||A virtual machine is a software implementation of physical machine (computer), providing effectively all the functionality of a hardware-based system, but with reduced costs for hardware and most daily maintenance and management activities. Many of OEC's internal services (web servers, mail services, etc.) run in a virtual machine environment for this reason. The underlying hardware for the virtual machine environment is a collection of redundant servers and associated virtual machine storage enabling fast recovery in the event of system failure. This same environment is available to customers who wish to have a hosted system, but without the personnel and other costs associated with local management.
OEC dedicates the following resources to the VMs it provides:
Windows: 1 CPU, 4GB RAM, 40GB HDD
Linux: 2 CPUs, 2GB RAM, 16GB HDD
Extra disk space up to 100GB can be purchased in increments of 50GB as per our storage rates. It is provided in the form of additional virtual disk.
The absolute maximum for CPU and RAM is 2 CPUs and 32GB RAM, which can be provided on a case by case basis with proper justification.
||For the managed virtual machine service, OEC provides a user-accessible virtual machine running a standard Windows or Unix/Linux system, but maintains administrative control over the system in order to ensure that it remains in a fully available state, including compliance with the UCSD campus minimum security standards. Billed per machine per month. This includes the initial base LAMP/WAMP setup and 10GB of free storage on the VM as well as the necessary login accounts (via our LDAP infrastructure). Any additional disk space consumed or work performed will need to be charged.
||Same description as a manged system, but the client is responsible for patching and securing the system. Client will have administrative control over the system. OEC personnel can be contacted for assistance with administrative duties at our regular hourly rate.
|Web Hosting – LAMP (Linux, Apache, MySQL, Perl/PHP/Python)
||The shared web hosting is the common Unix-based model for hosting web sites, and is already familiar to many OEC customers. OEC manages a web cluster infrastructure supporting PHP, Perl, and Python CGI scripts. MySQL database (one per site) and a Drupal instance are also available on request. Although the customers are free to install any CMS within their webspace, it is preferred to use the Drupal instance provided by OEC as it will be kept up to date with all security patches. To the extent possible, the operating system, web, and application development environments are maintained in accordance with current vendor or project standards, meaning that if a vendor or open source project considers a version officially supported it is something OEC may be able to support as well. If a vendor or open source project no longer supports a version, then OEC will typically not be able to support it either. Because of the changing nature of the interrelated software applications that constitute a "standard" web hosting environment, the environments that OEC will be able to support will vary with time. Contact OEC (firstname.lastname@example.org) for more information about what web hosting environments are currently supported. Billed per site per month. Includes 10GB of storage for the site and/or MySQL space used.
|For JSOE customers (except for OEC supported Drupal sites).
|General Technical Support
||In addition to the packaged services listed above, OEC personnel are available to assist on a wide variety of projects on a time and materials basis. In some cases, an implicit or explicit contract for services on a particular project or ongoing type of work is established in order to ensure that one or more OEC personnel are available when needed. In other cases, services are requested on a more ad hoc basis, with the details of expected effort, index numbers to bill, etc. established at the time of a service request.
|General desktop support and web development activities (per hour).
|Database, programming, research computing support, architecture/design services, senior advisory activities (per hour).